People and support
Managed IT support and consulting
IT that actually answers the phone.
Overview
Most small and medium businesses do not need a full IT department. They need someone dependable who looks after the basics, answers when something breaks and tells them honestly what to spend money on.
Our managed support puts a named team behind your business. We watch your systems around the clock, fix problems and look after new starters, leavers and lost devices. We plan updates and renewals so they do not arrive as emergencies.
You get a plan built for your business size and budget, not a generic package.
What is included
Help desk
A phone number and email address that your staff use when something does not work, with a person on the other end.
24/7 monitoring
Monitoring of servers, network equipment and key services, with alerts that reach us at any hour.
User and account management
New starters set up, leavers closed down and passwords reset, with a record of each.
Updates and maintenance
Scheduled work on devices and servers, agreed with you so that it avoids your busy times.
Vendor and licence management
Looking after renewals, licences and supplier calls, so that nothing expires unnoticed.
IT consulting
Honest advice on what to buy, what to avoid and what to plan for next year.
How the work is delivered
Step 1
Assess
We learn your systems, your people and the problems that cost you the most time.
Step 2
Design
We agree what is covered, how to reach us and how we report.
Step 3
Implement
We install monitoring, tidy up what we find and document everything.
Step 4
Monitor
We watch, fix, report and meet you regularly to review what happened and what is next.
What you end up with
- One number to call, answered by someone who knows your setup
- Problems noticed by us, often before your staff notice them
- New starters working on their first morning
- No licence or certificate expiring unnoticed
- Advice on IT spending that is not tied to what we sell
Questions we are often asked
Talk to us about Managed IT support
Tell us what you have today and what worries you. We will tell you honestly what we would do.