Client support
Existing client with a problem, or think something is wrong right now? Start here.
Report a problem
Describe what is happening, which device or system it affects and when it started.
Under attack? Act now
If you think you are under attack, for example locked files, a ransom note, strange payments or an account you no longer control, call us first.
- Call us on the number below.
- Disconnect the affected device from the network (unplug the cable or turn off Wi-Fi). Do not switch it off.
- Do not delete anything and do not pay anyone yet.
- Write down what you saw and when. Photos of the screen help.
- Tell us which accounts and systems the device could reach.
Or tell us in writing
Use this form if you cannot call. A phone call is faster.
Tell us what is slowing you down.
Leave your number and we will call you back. If it cannot wait, call us now.